Psychology Behind School Shooters
Leadership and Coaching
Advanced Supervision
Active Shooter Incidents for Dispatch
Grit & the Value of Critical Thinking: Common Sense & Emotional Intelligence in the Dispatch Center
Advanced 40-Hour Dispatch School
Handling Domestic Violence Calls
Suicide Calls: Helping the Caller & the Telecommunicator
911 Dispatch Liability
Homeland Security for Telecommunicators
Stress Management
The Opioid Crisis and Dispatch (8 am to noon)
Swatting
Handling Calls Regarding Missing and Exploited Children
Surviving Critical Incidents
Incident Debriefing (1 pm to 5 pm)
