This four-hour course is designed to prepare telecommunicators to respond to a critical incident call, whether it involves an active assailant, mass casualty, any loss of life, or any other type of high-stress or traumatic incident. It will give insight into how even the most trained and seasoned responders – including dispatch, law enforcement, and others - may become overwhelmed during the incident and may struggle to cope post-incident. We will discuss how training, practice, and mental conditioning will ultimately be what will drive our best response to these types of calls. This course is unique in that it is taught by a seasoned law enforcement officer who has been in the field during numerous types of these incidents, relying on the calm voice and directive response given over the radio. At the conclusion of the course, attendees will be able to:
Define what a Critical Incident is
List Critical Incident examples
Discuss what to do when the call comes in
Understand the role of a dispatcher in a Critical Incident
Learn how to be prepared for a Critical Incident
Compare types of response training
Explore what to do post incident
This session of "Surviving Critical Incidents" is being offered in our virtual classroom featuring live instruction and interaction.
The cost is $150 per person; SNC Approved (MNA 2024-4317). The class will run from 8 am to noon.
Virtual Classroom with live instruction
Click on the icon next to the date(s) to add to your calendar: