5/10/2024
8:00 AM - 5:00 PM EST


Location: Virtual Classroom with Live Instruction or at Eaton County Central Dispatch, 911 Courthouse Drive, Charlotte, MI 48813


Registration ends on 5/9/2024

This session can be taken in person at Eaton County Central Dispatch in our virtual classroom featuring live instruction and interaction with the instructor and other students in the traditional classroom.

This course is designed to provide information regarding the importance of providing exemplary customer service within the dispatch center. The course will examine best practices for dispatch centers to enhance their skills to provide a positive interaction with the communities and agencies we serve.  Course objectives include:

• Discuss how to effectively help the people you serve
• Learn to reframe your communication for better results
• Explore Caller Focused Service 101
• List the 4 C’s of Caller Focused Service
• Discuss handling negativity
• Learn the 7 Characteristics of the "Best of the Best" in Customer Service
• Understand the role of optimism and resiliency
• Identify the keys to Exemplary Customer Service
• Examine and enhance your Cooperation Techniques

The cost is $275 per person and the course is SNC approved (MNA2022-2447).   This session can be taken in person at Eaton County Central Dispatch or in our virtual classroom.