Event Registration - MACNLOW Associates
Basic 40-Hour Dispatch School
11/28/2022 - 12/2/2022
8:00 AM - 5:00 PM


Location: Virtual Classroom with Live Instruction OR at Eaton County Central Dispatch (In Person), 911 Courthouse Drive, Charlotte, MI 48813


Registration ends on 11/18/2022
Basic 40-Hour Dispatch School (In-Person OR Virtual Classrooms available for June 6-10, 2022)




Event Description

MACNLOW’s Basic 40-Hour Dispatch School utilizes a unique and practical combination of lecture, personal assessment, small group exercises, skill-building exercises, and role play to cement learning. Our instructors for this course are all highly-qualified, experienced dispatchers or dispatch supervisors.  The cost is $699 per person.  (SNC approved: MNA2022-2466; meets Module I requirements). 

Day One:  Welcome to Dispatch
Duties and Responsibilities, Dispatcher Roles, Technology, Integrity and Responsibility

Day Two:  Professional Interpersonal Communications
DiSC Behavioral Profile, Listening Techniques, Call Control Skills, Stress Handling Techniques

Day 3:  Radio Communications
Police/Fire/EMS calls, Emergency v Non-Emergency calls, Interoperability, Incident Command 

Day 4:  Call Intake and Call Handling
Key Questions - the 6 Ws, Call Sequencing and Clarifying, Over-Rating or Under-Rating the Call, Caller Empathy, Handling Different Types of Calls

Day 5:  Skill Building, Client Services, and Telephone Etiquette
Skill building using all techniques and information from the week; serving the public, dispatch, law enforcement, fire and EMS; doing the job well and politely, making all of us look good!