10/6/2026
8:00 AM - 12:00 PM EST


Location: Virtual Classroom with LIVE instruction and interaction

Our new three-part series on "Liability & Culture" issues is for experienced telecommunicators (2+ years), supervisors, operations staff, and management and is built on one hard truth: liability is rarely the result of one bad call. Instead, it develops through everyday habits and organizational culture. Each four-hour course in the series can be taken individually and in any order for a complete look at how risk and liability evolve in a communications center.

Liability & Culture, Part 3: Accountability, Documentation and Technology
By the time a call ends, what protects you is already documented and defensible...or it isn't. This course moves to applying accountability consistently under pressure, documentation that holds up to scrutiny, and using CAD, mapping, and AI tools without over- or under-relying on them. Participants will explore resource management principles for stronger teamwork and leave with strategies to document defensibly and protect their careers and centers long-term.

This is a half-day (four-hour) course that will run from 8 am to noon in our virtual classroom featuring LIVE instruction and interaction with the instructor and other course attendees. The cost is $175 per person and the course is SNC approved (MNA2026-6628).  

Faculty: Rich Thacker brings over 19 years of dispatch experience to MACNLOW courses, including 16 years at Eaton County Central Dispatch where he served as CTO, supervisor, and training coordinator. A CMCP and ENP-certified professional who also has a military police background and three Army Commendations for Meritorious Service, Rich instructs in MACNLOW's Basic and Advanced 40-Hour Dispatch Schools along with specialized courses on Active Shooter Incidents, Tactical Dispatching, the Opioid Crisis in Dispatch, and more.  A highly-rated instructor with hundreds of five-star reviews, Rich infuses his expertise, energy, and humor into every class.