6/3/2026
8:00 AM - 10:00 AM EST


Location: Virtual Classroom with Live Instruction (Hybrid Course)


Registration ends on 5/25/2026
MAC Message: This is Water/The Power of Choice in Dispatch

Most have heard of “TED Talks” which were designed to share innovative ideas using the slogan “Ideas Worth Spreading” with an emphasis on Technology, Entertainment, and Design. MACNLOW will now be offering shorter training sessions (typically 2 hours in length) for public safety professionals called “MAC Messages,” with an emphasis on Mindset, Awareness, and Communication - three fundamentals that drive better decision-making, enhance public safety, and improve performance in every call and every contact. 

This "MAC Message" brings David Foster Wallace’s timeless wisdom into the dispatch center. It is a brief exploration of awareness, choice, and compassion in everyday life and how that relates to the unique challenges of dispatch. Inspired by David Foster Wallace’s 2005 commencement address at Kenyon College and his book This is Water, we will examine the parable of the two young fish and reflect on how conscious choices shape our happiness, success, and resilience. We will uncover lessons that connect Wallace’s insights to the realities of dispatch work.

This is an SNC approved course (MNA2026-6194) that is two hours in length and will run from 1 pm to 3 pm.  The cost is $80 per person.