Location: Virtual Classroom with Live Instruction (Hybrid Course)
Registration ends on 3/25/2026 MAC Message: Conflict Resolution
Event Description
Most have heard of “TED Talks” which were designed to share innovative ideas using the slogan “Ideas Worth Spreading” with an emphasis on Technology, Entertainment, and Design. MACNLOW will now be offering shorter training sessions (typically 2 hours in length) for public safety professionals called “MAC Messages,” with an emphasis on Mindset, Awareness, and Communication - three fundamentals that drive better decision-making, enhance public safety, and improve performance in every call and every contact.
This “MAC Message” is designed to provide an overview on Conflict Resolution within the dispatch center. We will briefly explore some theories, methods and processes involved in facilitating the peaceful ending of conflict, as well as the benefits of effectively managing conflict resolution. A few approaches will be examined, including negotiation and mediation that are aimed at addressing the underlying issues that lead to disputes. Let us help you fine-tune your conflict resolution skills.
This is an SNC approved course (MNA2026-6196) that is two hours in length and will run from 3 pm to 5 pm. The cost is $80 per person.
