4/1/2026
8:00 AM - 10:00 AM EST


Location: Virtual Classroom with Live Instruction (Hybrid Course)


Registration ends on 3/25/2026
MAC Message: Autism Awareness for 911 Communication

Most have heard of “TED Talks” which were designed to share innovative ideas using the slogan “Ideas Worth Spreading” with an emphasis on Technology, Entertainment, and Design. MACNLOW will now be offering shorter training sessions (typically 2 hours in length) for public safety professionals called “MAC Messages,” with an emphasis on Mindset, Awareness, and Communication - three fundamentals that drive better decision-making, enhance public safety, and improve performance in every call and every contact. 

This “MAC Message” provides 911 telecommunicators with practical tools to recognize when a caller or subject may be on the autism spectrum and respond with clarity, patience, and confidence. Participants will learn call-handling strategies to deal with autism-related communication challenges. Through scenario-based practice, they will learn how to adjust questions, gather essential safety information and support callers. This training emphasizes the importance of effective documentation and the dispatcher’s critical role in helping create safe outcomes.

This is an SNC approved course (MNA2026-6195) that is two hours in length and will run from 8 am to 10 am.  The cost is $80 per person.