This course is designed to assist 911 telecommunicators and emergency management personnel in gaining confidence in issuing public alerts and warnings. An emphasis is placed on selecting the right/best tool(s) for issuing alerts, crafting succinct yet informative messages to change the public’s behavior when an emergency occurs, and understanding the socio-behavioral response to such messages. Attendees will gain an understanding of message planning, analyze message examples, and practice message development in class.
Course objectives include:
This is a four-hour class that is SNC approved (MNA2024-4702) and the fee is $150 per person. This offering of the course can be taken in person at Eaton County Central Dispatch in Charlotte, MI.