Calendar of Events - MACNLOW Associates
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1

Psychology Behind School Shooters

Leadership and Coaching

2
3
4

Advanced Supervision

5

Advanced Supervision

6

Advanced Supervision

Active Shooter Incidents for Dispatch

7

Grit & the Value of Critical Thinking: Common Sense & Emotional Intelligence in the Dispatch Center

8
9
10
11

Advanced 40-Hour Dispatch School

Handling Domestic Violence Calls

12

Advanced 40-Hour Dispatch School

Suicide Calls: Helping the Caller & the Telecommunicator

13

Advanced 40-Hour Dispatch School

911 Dispatch Liability

14

Advanced 40-Hour Dispatch School

Homeland Security for Telecommunicators

15

Advanced 40-Hour Dispatch School

Stress Management

16
17
18
19
20

Delivering Exemplary Customer Service

Swatting

The Opioid Crisis and Dispatch (8 am to noon)

21

Handling Calls Regarding Missing and Exploited Children

22
23
24
25
26

Surviving Critical Incidents

Incident Debriefing (1 pm to 5 pm)

27
28
29
30
31
 

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