This course will introduce telecommunicators to crisis negotiations and the roles and responsibilities of the Tactical Dispatcher. The course covers different phases of the negotiation process as well as specific strategies and techniques that may be used to resolve the crisis. The course will build upon the skills already possessed by the telecommunicator and will provide tools and techniques needed to assist the Hostage Negotiations team.
Upon completion of this course, the participant will be able to:
• Describe crisis negotiations
• Define the roles and responsibilities within the Dispatch Center
• Better understand crisis intervention and management
• Deploy crisis communication skills
• Work with law enforcement negotiators
• Be familiar with the FBIs Behavioral Stairway Model
• Communicate with a hostage taker
This is an SNC approved course (MNA2025-6071) that is four hours in length and will run from 1 to 5 pm. The cost is $150 per person.
Faculty: Rich Thacker brings over 19 years of dispatch experience to MACNLOW courses, including 16 years at Eaton County Central Dispatch where he served as CTO, supervisor, and training coordinator. A CMCP and ENP-certified professional who also has a military police background and three Army Commendations for Meritorious Service, Rich instructs in MACNLOW's Basic and Advanced 40-Hour Dispatch Schools along with specialized courses on Active Shooter Incidents, Tactical Dispatching, the Opioid Crisis in Dispatch, and more. A highly-rated instructor with hundreds of five-star reviews, Rich infuses his expertise, energy, and humor into every class.
