MACNLOW Associates - Event Information - MACNLOW Associates
Event Name:
Basic 40-Hour Dispatch School
Description:
THIS COURSE HAS BEEN POSTPONED DUE TO THE COVID-19 PANDEMIC. PLEASE CONTACT KRIS AT 517-410-0825 OR KKEMP@MACNLOW.COM TO BE PLACED ON OUR CONTACT LIST WHEN NEW DATES HAVE BEEN FINALIZED. WE SINCERELY APOLOGIZE FOR ANY INCONVENIENCE.
MACNLOW’s Basic 40-Hour Dispatch School utilizes a unique and practical combination of lecture, personal assessment, small group exercises, skill-building exercises, and role play to cement learning. Our instructors for this course are all highly-qualified, experienced dispatchers or dispatch supervisors.
Day One: Welcome to Dispatch
Duties and Responsibilities, Dispatcher Roles, Technology, Integrity and Responsibility
Day Two: Professional Interpersonal Communications
DiSC Behavioral Profile, Listening Techniques, Call Control Skills, Stress Handling Techniques
Day 3: Radio Communications
Police/Fire/EMS calls, Emergency v Non-Emergency calls, Interoperability, Incident Command
Day 4: Call Intake and Call Handling
Key Questions - the 6 Ws, Call Sequencing and Clarifying, Over-Rating or Under-Rating the Call,
Caller Empathy, Handling Different Types of Calls
Day 5: Skill Building, Client Services, and Telephone Etiquette
Skill building using all techniques and information from the week; serving the public, dispatch, law enforcement, fire and EMS; doing the job well and politely, making all of us look good!
Event Date:
6/1/2020 - 6/5/2020
Event Time:
8:00 AM - 5:00 PM Eastern
Location:
Saline Police Department 100 N Harris Street Saline, MI