Attendees will complete a Stress Response Profile to analyze their individual stress levels with an emphasis on the challenges of a 911 telecommunicator’s career, both in terms of tasks and toxic people.  The Thought Reframing and FIT/S/ACE approaches to handling stress are examined along with resources and individual approaches to minimizing, preventing and heading off stress.  

SNC approved with Module II (d) endorsement; MNA2022-2930. The cost for this one-day course is $275.