This course is designed to provide information regarding the importance of providing exemplary customer service within the dispatch center. The course will examine best practices for dispatch centers to enhance their skills to provide a positive interaction with the communities and agencies we serve. Course objectives include:
Discuss how to effectively help the people you serve
Learn to reframe your communication for better results
Explore Caller Focused Service 101
List the 4 C’s of Caller Focused Service
Discuss handling negativity
Learn the 7 Characteristics of the "Best of the Best" in Customer Service
Understand the role of optimism and resiliency
Identify the keys to Exemplary Customer Service
Examine and enhance your Cooperation Techniques
The cost is $275 per person and the course is SNC approved (MNA2022-2447).
Event Date:
9/22/2022
Event Time:
8:00 AM - 5:00 PM Eastern
Location:
Virtual Classroom with Live Instruction , MI
Event Registration:
Outlook/vCalendar/Google:
Click on the icon next to the date(s) to add to your calendar: 9/22/2022
