Attendees will complete a Stress Response Profile to analyze their individual stress levels with an emphasis on the challenges of a 911 telecommunicator’s career, both in terms of tasks and toxic people. The Thought Reframing and FIT/S/ACE approaches to handling stress are examined along with resources and individual approaches to minimizing, preventing and heading off stress.
SNC approved with Module II (d) endorsement; MNA2022-2930. The cost for this one-day course is $275.
8:00 AM - 5:00 PM Eastern
Mason-Oceana 911 9160 N Oceana Dr Pentwater, MI 49449