Suicide Calls: Helping the Caller & the Telecommunicator (Virtual or Traditional Classroom)
Attendees will assess their listening skills, learn to apply the skills and "thinking patterns" to help handle a suicide call successfully, assess psychological considerations, keep the caller talking, ask critical questions, and gain call handling methods proven effective for others. SNC approved with Module II (b) endorsement; MNA201504B. The cost is $275 per person.
8:00 AM - 5:00 PM Eastern
Kalamazoo County Consolidated Dispatch 7040 Stadium Drive Kalamazoo, MI 49009