MACNLOW Associates - Event Information


Event Name:Advanced 40-Hour Dispatch School
Description:This course is POSTPONED until further notice due to our current public health crisis.  If you'd like to be placed on the contact list for when this course is rescheduled, please send email to info@macnlow.com or call 517-410-0825.  If you have already registered for the class, you will automatically be notified when new dates are available.  Thank you!

MACNLOW’s Advanced 40-Hour Dispatch School enables attendees to meet all SNC Module II requirements by attending all five days for $699 or any one-day course for $275.  Our team utilizes a unique & practical combination of lecture, personal assessments, small group exercises, skill building exercises, and role play to cement learning in the following areas.

Monday, April 13 – 911 DISPATCH LIABILITY
Utilizing 911 cases which pinpoint various types of liability, this course analyzes liability issues, examines common elements of liability, looks at why people sue, examines the typical process of a lawsuit, develops measures for reducing and/or preventing liability, demonstrates courtroom testimony procedures and pitfalls, and considers “best practices” for dispatchers and dispatch supervisors.  SNC approved with Module II (c) endorsement; MNA 201001A

Tuesday, April 14 - SUICIDE CALLS:  HELPING THE CALLER & THE TELECOMMUNICATOR
Attendees will assess their listening skills, learn to apply the skills and "thinking patterns" to help handle a suicide call successfully, assess psychological considerations, keep the caller talking, ask critical questions, and gain call handling methods proven effective for others.  SNC approved with Module II (b) endorsement; MNA201504B

Wednesday, April 15 - HOMELAND SECURITY FOR THE TELECOMMUNICATOR
A comprehensive overview to define “terrorism;” identify the similarities and differences between “Domestic” and “International” terrorism; identify common misconceptions related to terrorists; discuss potential terrorist targets; identify and define eight (8) potential terrorist threats/acts; identify the role of Fusion Centers in suspicious incident reporting; define NIMS and its purpose; identify possible resources and tactics used to mitigate loss of life following a large scale terrorist incident; and more!  SNC approved with Module II (e) endorsement; MNA 201407AWednesday, March 25- HANDLING DOMESTIC VIOLENCE CALLS
This course focuses on helping telecommunicators learn innovative ways to capture information, frame effective questions, understand the psychological dynamics of domestic violence, and methods to keep their officers safe.  SNC approved with Module II(a) endorsement; MNA200608E

Thursday, April 16 - STRESS MANAGEMENT
Attendees will complete a Stress Response Profile to analyze their individual stress levels with an emphasis on the challenges of a dispatching career, both in terms of tasks and toxic people, utilize the Thought Reframing and FIT/S/ACE approaches to handling stress, and examine individual approaches and develop skills for minimizing, preventing and heading off stress.  SNC approved with Module II (d) endorsement; MNA 201110A

Friday, April 17 - HANDLING DOMESTIC VIOLENCE CALLS

Event Date:4/13/2020 - 4/17/2020
Event Time:8:00 AM - 5:00 PM Eastern
Location:Jackson County 911
Exact building address and room to be determined
Jackson, MI

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4/13/2020 - 4/17/2020
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