This course is POSTPONED until further notice due to our current public health crisis. If you'd like to be placed on the contact list for when this course is rescheduled, please send email to firstname.lastname@example.org or call 517-410-0825. If you have already registered for the class, you will automatically be notified when new dates are available. Thank you!
MACNLOW’s Basic 40-Hour Dispatch School utilizes a unique and practical combination of lecture,
personal assessment, small group exercises, skill-building exercises, and role play to cement learning.
Our instructors for this course are all highly-qualified, experienced dispatchers or dispatch supervisors.
Day One: Welcome to Dispatch
Duties and Responsibilities, Dispatcher Roles, Technology, Integrity and Responsibility
Day Two: Professional Interpersonal Communications
DiSC Behavioral Profile, Listening Techniques, Call Control Skills, Stress Handling Techniques
Day 3: Radio Communications
Police/Fire/EMS calls, Emergency v Non-Emergency calls, Interoperability, Incident Command
Day 4: Call Intake and Call Handling
Key Questions - the 6 Ws, Call Sequencing and Clarifying, Over-Rating or Under-Rating the Call,
Caller Empathy, Handling Different Types of Calls
Day 5: Skill Building, Client Services, and Telephone Etiquette
Skill building using all techniques and information from the week; serving the public, dispatch, law enforcement, fire and EMS; doing the job well and politely, making all of us look good!
3/30/2020 - 4/3/2020
8:00 AM - 5:00 PM Eastern
Barry County Central Dispatch 2600 Nashville Road Hastings, MI