12/3/2025 - 12/5/2025
8:00 AM - 5:00 PM Eastern

Register for this Event

Designed to equip supervisors with the tools to effectively manage difficult or under-performing employees, empower team members, navigate supervisory ethics, solve problems, and coordinate/manage special projects, tasks or events, participants will further develop leadership skills to be better equipped to handle complex supervisory challenges while promoting a positive and productive work environment.  The course focuses on the following areas:

• Developing long-term strategies for addressing and improving the performance of difficult employees
• Empowering staff to become high performers and take ownership of their work, skills, behaviors and communication
• Fostering ethical behavior and decision-making in the workplace
• Setting and achieving performance goals for both personal growth and team development
• Solving unique challenges specific to police, dispatch, fire, court, and corrections environments
• Effectively planning, managing, and executing departmental projects

This course is led by Sgt. Michael S. Phillips (Ret., East Lansing Police Department), a highly-rated senior associate with MACNLOW, with over 27 years of experience. Portions of the course are tailored to the profession of each attendee. 

This course is registered with MCOLES and is eligible for 302 funds as well as SNC approved for dispatch training funds (MNA2022-2687).  
Agencies insured by MMRMA should also check with their agent on partial reimbursement for qualifying courses.
The cost is $395 per person

Kalamazoo Coumty Consolidated Dispatch
7040 Stadium Drive
Kalamazoo, MI 49009

click here for Google Maps

Click on the icon next to the date(s) to add to your calendar:

12/3/2025 - 12/5/2025

Click here to setup an email reminder for this event