5/16/2025
8:00 AM - 4:30 PM Eastern

Register for this Event

Policing in America is complicated and we, as a profession, have been tasked to do it better than ever before. We are up to that task. This course teaches time-tested practices you can use to ensure your success as a professional.  The legitimacy of the individual officer and organization come from the contacts the officer has on a daily basis.  The way you 
 
·      Look
·      Act and
·      Communicate all matter!
 
This class is an opportunity to look in the mirror and learn how to do better, be better and exemplify professional policing each and every day.   At MACNLOW, we believe learning and improvement are ongoing and continuous.  This course will enable attendees to evaluate their own conduct, character and communication skills and how they are all intertwined in a complex and fluid relationship. The communities we serve demand more.  Learn how to meet and exceed those expectations.
 
At the conclusion of this course, attendees will be able to:

1. Recognize their attitude, integrity, and pride in the profession and how these affect their ability to work successfully with the public;
2. Identify “Moments of Truth” that set the tone for each interaction;
3. Identify the five (5) ways the public evaluates police services;
4. Practice using reflective listening skills in a critiqued classroom situation;
5. Learn new ways to build citizen rapport; and,
6. Develop positive non-verbal and vocal behaviors for dealing with citizens with an emphasis on verbal de-escalation as evidenced by their critiqued practicing of these skills in role play.

This course is registered with MCOLES and is eligible for 302 funds and CPE credit. The cost is $275 per person.  




 

 

Courtyard by Marriott, Mt. Pleasant
2400 E Campus Dr
Mt. Pleasant, MI 48858

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5/16/2025

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