Staffing is one of the biggest issues, if not THE biggest issue, facing 911 centers. This course is designed to provide innovative, cost-effective, and easy-to- implement measures to recruit, hire, and retain quality employees. An emphasis is placed on creating places of employment that value continuing education, mental health, and creating and enhancing positive morale.
The course is designed to help participants:
Identify ways to showcase your call center and connect with the public
Learn methods and places to attract and recruit potential employees
Gain an understanding of how to improve the hiring process to select highly qualified candidates
Outline effective training processes, requirements, and resources
Identify ways to retain quality employees and build employee and center morale
Discuss ways supervisors can assist in retention and morale, for themselves and those they supervise
Discover ways to improve the work-life balance, reduce stress, and improve mental health
The cost is $275 per person and the course is SNC approved for dispatch training funds (MNA2024-5060).
Location
Eaton County Central Dispatch OR Virtual Classroom with Live Instruction 911 Courthouse Drive Charlotte, MI 48813
