This session of the course will take place in our virtual classroom, featuring live instruction and interaction with the instructor and other online attendees.
This course is designed to provide information on grit and the power and success of “gritty” people within the dispatch environment. We will define and explore critical thinking and discuss critical thinking skills, problem solving, decision-making skills and attitude as it relates to work inside the dispatch center. The course will examine best practices for dispatchers to follow when faced with difficult situations and people that require critical thinking skills, problem solving practices, common sense, emotional intelligence and the importance of a positive attitude.
Upon completion of this course, the participant will be able to:
Define Grit
Learn how Grit relates to dispatch
Explore your “Grit” factor with the Grit Quiz
Define critical thinking
List five definable critical thinking skills
Identify benefits of critical thinking skills and ways to improve them
Compare “Automatic” and “Manual” thinking
Discuss how to stay positive on the dispatch floor and improve your decision-making process
Learn how common sense and emotional intelligence can help you do the job well
Define implicit bias
Explore common cognitive biases
Identify ways to deal with difficult people
The cost is $275 per person and the course is SNC approved (MNA2023-3874).
Location
Virtual Classroom with Live Instruction
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