Introduction to Fire/EMS Dispatching: Part One
1:00 PM - 5:00 PM Eastern
Event Registration
Event Description
This session of the class may be taken in our virtual classroom featuring live instruction
In person at Eaton County Central Dispatch, 911 Courthouse Drive, Charlotte, MI

This four-hour course is designed for telecommunicators who have or will have Fire/EMS dispatch responsibilities as part of their daily duties.  Students will be taught concepts, terminology and challenges associated with Fire/EMS dispatching. The course will discuss work flow, different appartus used, fireground operations, the different responsibilities of responders and the complexities of Fire/EMS dispatching.  

At the conclusion of the course, attendees will: 
  • Have an increased awareness of Fire/EMS services
  • Understand the differences of Fire/EMS dispatch versus Law Enforcement dispatch
  • Be able to Identify basic fire apparatus and fire equipment
  • Have an increased understanding of basic fire terminology
  • Understand the techniques and importance of fire personnel accountability
  • Have knowledge of the types of fires and water sources
  • Be able to discuss Incident Command structure
  • Be able to recognize a Mayday and how dispatch should react
  • Be able to define EMS services
  • Know what EMD is
  • Be able to differentiate between sympathy and empathy
The class will run from 1 pm to 5 pm and the cost is $150 per person.  SNC approved: MNA202003A
Virtual Classroom OR at Eaton County Central Dispatch
911 Courthouse Drive
Charlotte, MI 48813

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