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PRODID://MACN//533635
BEGIN:VEVENT
DTSTAMP:20260820T081124
VTIMEZONE:America/New_York
DTSTART:20261005T120000Z
DTEND:20261005T160000Z
UID:533635
SUMMARY:Liability & Culture, Part 1: Cynicism, Burnout & the Cost of Complacency
LOCATION:Virtual Classroom with LIVE instruction and interaction
DESCRIPTION:Liability & Culture, Part 1: Cynicism, Burnout & the Cost of Complacency\n\n10/05/26 08:00 AM EST\n - 10/05/26 12:00 PM EST\Description:\nOur new three-part series on "Liability & Culture" issues is for experienced telecommunicators (2+ years), supervisors, operations staff, and management and is built on one hard truth: liability is rarely the result of one bad call. Instead, it develops through everyday habits and organizational culture. Each four-hour course in the series can be taken individually and in any order for a complete look at how risk and liability evolve in a communications center.\n\nLiability & Culture, Part 1: Cynicism, Burnout and the Cost of Complacency\nCynicism doesn't arrive all at once - it builds call by call until "that's just how it is here" becomes the culture. This course names the early warning signs: unchecked assumptions, tolerated behavior, and burnout, all things that quietly narrow judgment and empathy. Through case studies and honest self-assessment, participants learn to catch these patterns in themselves and their teams before complacency creates greater problems.\n\nThis is a half-day (four-hour) course that will run from 8 am to noon in our virtual classroom featuring LIVE instruction and interaction with the instructor and other course attendees. The cost is $175 per person and the course is SNC approved (MNA2026-6626).  \n\nFaculty: Rich Thacker brings over 19 years of dispatch experience to MACNLOW courses, including 16 years at Eaton County Central Dispatch where he served as CTO, supervisor, and training coordinator. A CMCP and ENP-certified professional who also has a military police background and three Army Commendations for Meritorious Service, Rich instructs in MACNLOW's Basic and Advanced 40-Hour Dispatch Schools along with specialized courses on Active Shooter Incidents, Tactical Dispatching, the Opioid Crisis in Dispatch, and more.  A highly-rated instructor with hundreds of five-star reviews, Rich infuses his expertise, energy, and humor into every class.\Location:\nVirtual Classroom with LIVE instruction and interaction\n\n,
X-ALT-DESC;FMTTYPE=text/html:Liability & Culture, Part 1: Cynicism, Burnout & the Cost of Complacency<br /><br />10/05/26 08:00 AM EST - 10/05/26 12:00 PM EST<br />Description:<br />Our new three-part series on &quot;Liability &amp; Culture&quot; issues is for experienced telecommunicators (2+ years), supervisors, operations staff, and management and is built on one hard truth: liability is rarely the result of one bad call. Instead, it develops through everyday habits and organizational culture. Each four-hour course in the series can be taken individually and in any order for a complete look at how risk and liability evolve in a communications center.<br />
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Liability &amp; Culture, Part 1: Cynicism, Burnout and the Cost of Complacency<br />
Cynicism doesn't arrive all at once - it builds call by call until &quot;that's just how it is here&quot; becomes the culture. This course names the early warning signs: unchecked assumptions, tolerated behavior, and burnout, all things that quietly narrow judgment and empathy. Through case studies and honest self-assessment, participants learn to catch these patterns in themselves and their teams before complacency creates greater problems.<br />
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This is a half-day (four-hour) course that will run from 8 am to noon in our virtual classroom featuring LIVE instruction and interaction with the instructor and other course attendees. The cost is $175 per person and the course is SNC approved (MNA2026-6626). &nbsp;<br />
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<strong>Faculty</strong>: Rich Thacker brings over 19 years of dispatch experience to&nbsp;MACNLOW&nbsp;courses, including 16 years at Eaton County Central Dispatch where he served as CTO, supervisor, and training coordinator. A CMCP and&nbsp;ENP-certified professional who also has a military police background and three Army Commendations for Meritorious Service, Rich instructs in&nbsp;MACNLOW's&nbsp;Basic and Advanced 40-Hour Dispatch Schools along with specialized courses on Active Shooter Incidents, Tactical Dispatching, the Opioid Crisis in Dispatch, and more. &nbsp;A highly-rated instructor with hundreds of five-star reviews, Rich infuses his expertise, energy, and humor into every class.<br />Location:<br />Virtual Classroom with LIVE instruction and interaction<br /><br />,  
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