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VERSION:2.0
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METHOD:PUBLISH
PRODID://MACN//490759
BEGIN:VEVENT
DTSTAMP:20260416T062645
VTIMEZONE:America/New_York
DTSTART:20260413T120000Z
DTEND:20260413T210000Z
UID:490759
SUMMARY:Delivering Exemplary Customer Service
LOCATION:Virtual Classroom with Live Instruction , MI
DESCRIPTION:Delivering Exemplary Customer Service\n\n04/13/26 08:00 AM EST\n - 04/13/26 05:00 PM EST\Description:\nThis course is designed to provide information regarding the importance of providing exemplary customer service within the dispatch center. The course will examine best practices for dispatch centers to enhance their skills to provide a positive interaction with the communities and agencies we serve.  Course objectives include:\n\n\n	Discuss how to effectively help the people you serve\n	Learn to reframe your communication for better results\n	Explore Caller Focused Service 101\n	List the 4 C’s of Caller Focused Service\n	Discuss handling negativity\n	Learn the 7 Characteristics of the "Best of the Best" in Customer Service\n	Understand the role of optimism and resiliency\n	Identify the keys to Exemplary Customer Service\n	Examine and enhance your Cooperation Techniques\n\nThe cost is $275 per person and the course is SNC approved (MNA2025-5986).   \Location:\nVirtual Classroom with Live Instruction \n\n, MI
X-ALT-DESC;FMTTYPE=text/html:Delivering Exemplary Customer Service<br /><br />04/13/26 08:00 AM EST - 04/13/26 05:00 PM EST<br />Description:<br /><p>This course is designed to provide information regarding the importance of providing exemplary customer service within the dispatch center. The course will examine best practices for dispatch centers to enhance their skills to provide a positive interaction with the communities and agencies we serve. &nbsp;Course objectives include:</p>

<ul>
	<li>Discuss&nbsp;how to effectively help the people you serve</li>
	<li>Learn to reframe your communication for better results</li>
	<li>Explore Caller Focused Service 101</li>
	<li>List the 4 C&rsquo;s of Caller Focused Service</li>
	<li>Discuss handling negativity</li>
	<li>Learn the 7 Characteristics of the &quot;Best of the Best&quot; in Customer Service</li>
	<li>Understand the role of optimism and resiliency</li>
	<li>Identify the keys to Exemplary Customer Service</li>
	<li>Examine and enhance your Cooperation Techniques</li>
</ul>
The cost is $275 per person and the course is SNC approved (MNA2025-5986). &nbsp;&nbsp;<br />Location:<br />Virtual Classroom with Live Instruction <br /><br />, MI 
PRIORITY:3
TRANSP:TRANSPARENT
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