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PRODID://MACN//485168
BEGIN:VEVENT
DTSTAMP:20260506T052539
VTIMEZONE:America/New_York
DTSTART:20260511T120000Z
DTEND:20260515T210000Z
UID:485168
SUMMARY:Basic 40-Hour Dispatch School
LOCATION:Alpena Central Dispatch, 4900 M-32 West, Alpena, MI, 49707
DESCRIPTION:Basic 40-Hour Dispatch School\n\n05/11/26 08:00 AM EST\n - 05/15/26 05:00 PM EST\Description:\nMACNLOW’s Basic 40-Hour Dispatch School utilizes a unique and practical combination of lecture, personal assessment, small group exercises, skill-building exercises, and role play to cement learning. Our instructors for this course are all highly-qualified, experienced dispatchers or dispatch supervisors.  The cost is $750 per person. (SNC approved: MNA2022-2466 traditional classroom or MNA2025-6065 virtual classroom/hybrid course; meets Module I requirements).\n\nDay One:  Welcome to Dispatch\nDuties and Responsibilities, Dispatcher Roles, Technology, Integrity and Responsibility\n\nDay Two:  Professional Interpersonal Communications\nDiSC Behavioral Profile, Listening Techniques, Call Control Skills, Stress Handling Techniques\n\nDay 3:  Radio Communications\nPolice/Fire/EMS calls, Emergency v Non-Emergency calls, Interoperability, Incident Command \n\nDay 4:  Call Intake and Call Handling\nKey Questions - the 6 Ws, Call Sequencing and Clarifying, Over-Rating or Under-Rating the Call, Caller Empathy, Handling Different Types of Calls\n\nDay 5:  Skill Building, Client Services, and Telephone Etiquette\nSkill building using all techniques and information from the week; serving the public, dispatch, law enforcement, fire and EMS; doing the job well and politely, making all of us look good!\n\Location:\nAlpena Central Dispatch\n4900 M-32 West\nAlpena, MI 49707
X-ALT-DESC;FMTTYPE=text/html:Basic 40-Hour Dispatch School<br /><br />05/11/26 08:00 AM EST - 05/15/26 05:00 PM EST<br />Description:<br /><p>MACNLOW&rsquo;s&nbsp;Basic 40-Hour Dispatch School&nbsp;utilizes a unique and practical combination of lecture,&nbsp;personal assessment, small group exercises, skill-building exercises, and role play to cement learning.&nbsp;Our instructors for this course are all highly-qualified, experienced dispatchers or dispatch supervisors. &nbsp;The cost is $750&nbsp;per person. (SNC approved: MNA2022-2466 traditional classroom or MNA2025-6065 virtual classroom/hybrid course; meets Module I requirements).<br />
<br />
Day One:&nbsp;&nbsp;Welcome to Dispatch<br />
Duties and Responsibilities, Dispatcher Roles, Technology, Integrity and Responsibility<br />
<br />
Day Two:&nbsp;&nbsp;Professional Interpersonal Communications<br />
DiSC&nbsp;Behavioral Profile, Listening Techniques, Call Control Skills, Stress Handling Techniques<br />
<br />
Day 3:&nbsp;&nbsp;Radio Communications<br />
Police/Fire/EMS calls, Emergency v Non-Emergency calls, Interoperability, Incident Command&nbsp;<br />
<br />
Day 4:&nbsp;&nbsp;Call Intake and Call Handling<br />
Key Questions - the 6 Ws, Call Sequencing and Clarifying, Over-Rating or Under-Rating the Call,&nbsp;Caller Empathy, Handling Different Types of Calls<br />
<br />
Day 5:&nbsp;&nbsp;Skill Building, Client Services, and Telephone Etiquette<br />
Skill building using all techniques and information from the week; serving the public, dispatch, law enforcement, fire and EMS; doing the job well and politely, making all of us look good!</p>
<br />Location:<br />Alpena Central Dispatch<br />4900 M-32 West<br />Alpena, MI 49707
PRIORITY:3
TRANSP:TRANSPARENT
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