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METHOD:PUBLISH
PRODID://MACN//444248
BEGIN:VEVENT
DTSTAMP:20260430T215031
VTIMEZONE:America/New_York
DTSTART:20251211T180000Z
DTEND:20251211T220000Z
UID:444248
SUMMARY:Strange but True Stories from the Dispatch Center:  A Call-Handling Workshop
LOCATION:Virtual Classroom with Live Instruction
DESCRIPTION:Strange but True Stories from the Dispatch Center:  A Call-Handling Workshop\n\n12/11/25 01:00 PM EST\n - 12/11/25 05:00 PM EST\Description:\nA submerged vehicle, an exotic animal on the loose in your community, a farm accident...do you know what questions to ask and how to quickly deploy needed resources? This course is designed to provide you with a foundation of knowledge to help you confidently handle uncommon or rare call types. Through real-world examples, we’ll explore how a variety of unusual calls were managed, evaluate the decision-making processes, and identify additional questions that could have been asked. After reviewing and analyzing select call scenarios, you'll engage in dynamic group exercises that challenge you to apply critical thinking skills and develop action plans. You'll learn to be better able to respond to targeted questions addressing the impact of the call, utilize appropriate communication strategies, standard operating procedures, available resources, and avoid potential pitfalls.highlights the changes in the response to active shooters through the years. We will examine the historical responses to several high-profile active violence events and explore the changing thinking about the response to modern day shootings. An emphasis is placed on the role that dispatch plays in this ever-changing landscape and how multi-discipline training can benefit everyone involved within the framework of the new response tactics. \n\nThis is a half day (four hour) course that will run from 1 pm to 5 pm; the cost is $150 per person and the course is SNC approved (MNA2025-5587).\Location:\nVirtual Classroom with Live Instruction\n\n,
X-ALT-DESC;FMTTYPE=text/html:Strange but True Stories from the Dispatch Center:  A Call-Handling Workshop<br /><br />12/11/25 01:00 PM EST - 12/11/25 05:00 PM EST<br />Description:<br />A submerged vehicle,&nbsp;an exotic animal on the loose in your community, a farm accident...do you know what questions to ask and how to quickly deploy needed resources? This course is designed to provide you with a foundation of knowledge to help you confidently handle uncommon or rare call types. Through real-world examples, we&rsquo;ll explore how a variety of unusual calls were managed, evaluate the decision-making processes, and identify additional questions that could have been asked. After reviewing and analyzing select call scenarios, you'll engage in dynamic group exercises that challenge you to apply critical thinking skills and develop action plans. You'll learn to be better able to respond to targeted questions addressing the impact of the call, utilize appropriate communication strategies, standard operating procedures, available resources, and avoid potential pitfalls.highlights the changes in the response to active shooters through the years. We will examine the historical responses to several high-profile active violence events and explore the changing thinking about the response to modern day shootings. An emphasis is placed on the role that dispatch plays in this ever-changing landscape and how multi-discipline training can benefit everyone involved within the framework of the new response tactics.&nbsp;<br />
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This is a half day (four hour) course that will run from 1 pm to 5 pm; the cost is $150 per person and the course is SNC approved (MNA2025-5587).<br />Location:<br />Virtual Classroom with Live Instruction<br /><br />,  
PRIORITY:3
TRANSP:TRANSPARENT
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DESCRIPTION:Reminder
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