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PRODID://MACN//359087
BEGIN:VEVENT
DTSTAMP:20260316T082710
VTIMEZONE:America/New_York
DTSTART:20241118T130000Z
DTEND:20241122T220000Z
UID:359087
SUMMARY:Basic 40-Hour Dispatch School
LOCATION:Virtual Classroom with Live Instruction OR at Eaton County Central Dispatch (In Person), 911 Courthouse Drive, Charlotte, MI, 48813
DESCRIPTION:Basic 40-Hour Dispatch School\n\n11/18/24 08:00 AM EST\n - 11/22/24 05:00 PM EST\Description:\nMACNLOW’s Basic 40-Hour Dispatch School utilizes a unique and practical combination of lecture, personal assessment, small group exercises, skill-building exercises, and role play to cement learning. Our instructors for this course are all highly-qualified, experienced dispatchers or dispatch supervisors.  The cost is $750 per person.  (SNC approved: MNA2022-2466; meets Module I requirements). \n\nDay One:  Welcome to Dispatch\nDuties and Responsibilities, Dispatcher Roles, Technology, Integrity and Responsibility\n\nDay Two:  Professional Interpersonal Communications\nDiSC Behavioral Profile, Listening Techniques, Call Control Skills, Stress Handling Techniques\n\nDay 3:  Radio Communications\nPolice/Fire/EMS calls, Emergency v Non-Emergency calls, Interoperability, Incident Command \n\nDay 4:  Call Intake and Call Handling\nKey Questions - the 6 Ws, Call Sequencing and Clarifying, Over-Rating or Under-Rating the Call, Caller Empathy, Handling Different Types of Calls\n\nDay 5:  Skill Building, Client Services, and Telephone Etiquette\nSkill building using all techniques and information from the week; serving the public, dispatch, law enforcement, fire and EMS; doing the job well and politely, making all of us look good!\n\Location:\nVirtual Classroom with Live Instruction OR at Eaton County Central Dispatch (In Person)\n911 Courthouse Drive\nCharlotte, MI 48813
X-ALT-DESC;FMTTYPE=text/html:Basic 40-Hour Dispatch School<br /><br />11/18/24 08:00 AM EST - 11/22/24 05:00 PM EST<br />Description:<br /><p>MACNLOW&rsquo;s&nbsp;Basic 40-Hour Dispatch School&nbsp;utilizes a unique and practical combination of lecture,&nbsp;personal assessment, small group exercises, skill-building exercises, and role play to cement learning.&nbsp;Our instructors for this course are all highly-qualified, experienced dispatchers or dispatch supervisors. &nbsp;The cost is $750&nbsp;per person. &nbsp;(SNC approved: MNA2022-2466; meets Module I requirements).&nbsp;<br />
<br />
Day One:&nbsp;&nbsp;Welcome to Dispatch<br />
Duties and Responsibilities, Dispatcher Roles, Technology, Integrity and Responsibility<br />
<br />
Day Two:&nbsp;&nbsp;Professional Interpersonal Communications<br />
DiSC&nbsp;Behavioral Profile, Listening Techniques, Call Control Skills, Stress Handling Techniques<br />
<br />
Day 3:&nbsp;&nbsp;Radio Communications<br />
Police/Fire/EMS calls, Emergency v Non-Emergency calls, Interoperability, Incident Command&nbsp;<br />
<br />
Day 4:&nbsp;&nbsp;Call Intake and Call Handling<br />
Key Questions - the 6 Ws, Call Sequencing and Clarifying, Over-Rating or Under-Rating the Call,&nbsp;Caller Empathy, Handling Different Types of Calls<br />
<br />
Day 5:&nbsp;&nbsp;Skill Building, Client Services, and Telephone Etiquette<br />
Skill building using all techniques and information from the week; serving the public, dispatch, law enforcement, fire and EMS; doing the job well and politely, making all of us look good!</p>
<br />Location:<br />Virtual Classroom with Live Instruction OR at Eaton County Central Dispatch (In Person)<br />911 Courthouse Drive<br />Charlotte, MI 48813
PRIORITY:3
TRANSP:TRANSPARENT
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