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PRODID://MACN//241364
BEGIN:VEVENT
DTSTAMP:20260409T104923
VTIMEZONE:America/New_York
DTSTART:20221214T130000Z
DTEND:20221214T220000Z
UID:241364
SUMMARY:Delivering Exemplary Customer Service
LOCATION:Eaton County Central Dispatch OR Virtual Classroom with Live Instruction , 911 Courthouse Drive, Charlotte, MI, 48813
DESCRIPTION:Delivering Exemplary Customer Service\n\n12/14/22 08:00 AM EST\n - 12/14/22 05:00 PM EST\Description:\nThis session of the course can be taken in person at Eaton County Central Dispatch, 911 Courthouse Drive, Charlotte, Michigan\nOR\nIn our virtual classroom, featuring live instruction and interaction with the instructor and attendees who are in the traditional classroom in Eaton County.\n\nThis course is designed to provide information regarding the importance of providing exemplary customer service within the dispatch center. The course will examine best practices for dispatch centers to enhance their skills to provide a positive interaction with the communities and agencies we serve.  Course objectives include:\n\n\n	Discuss how to effectively help the people you serve\n	Learn to reframe your communication for better results\n	Explore Caller Focused Service 101\n	List the 4 C’s of Caller Focused Service\n	Discuss handling negativity\n	Learn the 7 Characteristics of the "Best of the Best" in Customer Service\n	Understand the role of optimism and resiliency\n	Identify the keys to Exemplary Customer Service\n	Examine and enhance your Cooperation Techniques\n\nThe cost is $275 per person and the course is SNC approved (MNA2022-2447).   \Location:\nEaton County Central Dispatch OR Virtual Classroom with Live Instruction \n911 Courthouse Drive\nCharlotte, MI 48813
X-ALT-DESC;FMTTYPE=text/html:Delivering Exemplary Customer Service<br /><br />12/14/22 08:00 AM EST - 12/14/22 05:00 PM EST<br />Description:<br /><p>This session of the course can be taken in person at Eaton County Central Dispatch, 911 Courthouse Drive, Charlotte, Michigan<br />
OR<br />
In our virtual classroom, featuring live instruction and interaction with the instructor and attendees who are in the traditional classroom in Eaton County.<br />
<br />
This course is designed to provide information regarding the importance of providing exemplary customer service within the dispatch center. The course will examine best practices for dispatch centers to enhance their skills to provide a positive interaction with the communities and agencies we serve. &nbsp;Course objectives include:</p>

<ul>
	<li>Discuss&nbsp;how to effectively help the people you serve</li>
	<li>Learn to reframe your communication for better results</li>
	<li>Explore Caller Focused Service 101</li>
	<li>List the 4 C&rsquo;s of Caller Focused Service</li>
	<li>Discuss handling negativity</li>
	<li>Learn the 7 Characteristics of the &quot;Best of the Best&quot; in Customer Service</li>
	<li>Understand the role of optimism and resiliency</li>
	<li>Identify the keys to Exemplary Customer Service</li>
	<li>Examine and enhance your Cooperation Techniques</li>
</ul>
The cost is $275 per person and the course is SNC approved (MNA2022-2447). &nbsp;&nbsp;<br />Location:<br />Eaton County Central Dispatch OR Virtual Classroom with Live Instruction <br />911 Courthouse Drive<br />Charlotte, MI 48813
PRIORITY:3
TRANSP:TRANSPARENT
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DESCRIPTION:Reminder
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