BEGIN:VCALENDAR
VERSION:2.0
CALSCALE:GREGORIAN
METHOD:PUBLISH
PRODID://MACN//241362
BEGIN:VEVENT
DTSTAMP:20260420T140622
VTIMEZONE:America/New_York
DTSTART:20221108T130000Z
DTEND:20221108T220000Z
UID:241362
SUMMARY:Staying on Top of Your Profession (New Course!)
LOCATION:Virtual Classroom with Live Instruction or at Eaton County Central Dispatch (in person), 911 Courthouse Dr, Charlotte, MI, 48813
DESCRIPTION:Staying on Top of Your Profession (New Course!)\n\n11/08/22 08:00 AM EST\n - 11/08/22 05:00 PM EST\Description:\nThis session of the course can be taken in person at Eaton County Central Dispatch, 911 Courthouse Drive, Charlotte, Michigan\nOR\nIn our virtual classroom, featuring live instruction and interaction with the instructor and attendees who are in the traditional classroom in Eaton County.\n\nThis course is designed to keep experienced telecommunicators abreast of best practices and call handling techniques in difficult suicide calls and volatile domestic violence calls, examine cultural diversity and how bias may affect their job performance, discuss ways in which they can reduce mistakes and liability on the job, and motivate them to improve personal health, performance and teamwork in the dispatch center.  \n \nAt the conclusion of the course, the telecommunicator will be able to:\n\n	Discuss ways in which complacency can cause problems in the 911 profession;\n	Review call handling techniques in domestic violence calls which can assist in improving officer safety and decreasing liability;  \n	Be familiar with how to isolate emotions and strength identifiers with suicidal callers;\n	Understand how stereotypes, prejudices and bias can interfere with job performance and interactions with co-workers and the public;\n	Discuss what increases liability in the dispatch center and what can be done to minimize vulnerability to liability and litigation; and, \n	Discuss what each employee can do to improve performance, teamwork and morale in the dispatch center.\n\nThe cost is $275 per person and the course is SNC approved (MNA2020-1263).\Location:\nVirtual Classroom with Live Instruction or at Eaton County Central Dispatch (in person)\n911 Courthouse Dr\nCharlotte, MI 48813
X-ALT-DESC;FMTTYPE=text/html:Staying on Top of Your Profession (New Course!)<br /><br />11/08/22 08:00 AM EST - 11/08/22 05:00 PM EST<br />Description:<br />This session of the course can be taken in person at Eaton County Central Dispatch, 911 Courthouse Drive, Charlotte, Michigan<br />
OR<br />
In our virtual classroom, featuring live instruction and interaction with the instructor and attendees who are in the traditional classroom in Eaton County.<br />
<br />
This course is designed to keep experienced telecommunicators abreast of best practices and call handling techniques in difficult suicide calls and volatile domestic violence calls, examine cultural diversity and how bias may affect their job performance, discuss ways in which they can reduce mistakes and liability on the job, and motivate them to improve personal health, performance and teamwork in the dispatch center.&nbsp;&nbsp;<br />
&nbsp;<br />
At the conclusion of the course, the telecommunicator will be able to:
<ul>
	<li>Discuss ways in which complacency can cause problems in the 911 profession;</li>
	<li>Review call handling techniques in domestic violence calls which can assist in improving officer safety and decreasing liability;&nbsp;&nbsp;</li>
	<li>Be familiar with how to isolate emotions and strength identifiers with suicidal callers;</li>
	<li>Understand how stereotypes, prejudices and bias can interfere with job performance and interactions with co-workers and the public;</li>
	<li>Discuss what increases liability in the dispatch center and what can be done to minimize vulnerability to liability and litigation; and,&nbsp;</li>
	<li>Discuss what each employee can do to improve performance, teamwork and morale in the dispatch center.</li>
</ul>
The cost is $275 per person and the course is SNC approved (MNA2020-1263).<br />Location:<br />Virtual Classroom with Live Instruction or at Eaton County Central Dispatch (in person)<br />911 Courthouse Dr<br />Charlotte, MI 48813
PRIORITY:3
TRANSP:TRANSPARENT
BEGIN:VALARM
TRIGGER:-PT5M
ACTION:DISPLAY
DESCRIPTION:Reminder
END:VALARM
END:VEVENT
END:VCALENDAR