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VERSION:2.0
CALSCALE:GREGORIAN
METHOD:PUBLISH
PRODID://MACN//194118
BEGIN:VEVENT
DTSTAMP:20260613T093134
VTIMEZONE:America/New_York
DTSTART:20200824T120000Z
DTEND:20200828T210000Z
UID:194118
SUMMARY:Basic 40-Hour Dispatch School
LOCATION:Virtual Classroom
DESCRIPTION:Basic 40-Hour Dispatch School\n\n08/24/20 08:00 AM EST\n - 08/28/20 05:00 PM EST\Description:\nThis course will utilize a virtual classroom with LIVE instruction and an interactive virtual classroom with two-way audio and video interaction amongst participants and the instructor(s).  This is a great way to participate in a MACNLOW course while avoiding travel and travel-related expenses as well as maintaining the health and safety of students and instructors.  \n\nMACNLOW’s Basic 40-Hour Dispatch School utilizes a unique and practical combination of lecture, personal assessment, small group exercises, skill-building exercises, and role play to cement learning. Our instructors for this course are all highly-qualified, experienced dispatchers or dispatch supervisors.\n\nDay One:  Welcome to Dispatch\nDuties and Responsibilities, Dispatcher Roles, Technology, Integrity and Responsibility\n\nDay Two:  Professional Interpersonal Communications\nDiSC Behavioral Profile, Listening Techniques, Call Control Skills, Stress Handling Techniques\n\nDay 3:  Radio Communications\nPolice/Fire/EMS calls, Emergency v Non-Emergency calls, Interoperability, Incident Command \n\nDay 4:  Call Intake and Call Handling\nKey Questions - the 6 Ws, Call Sequencing and Clarifying, Over-Rating or Under-Rating the Call, Caller Empathy, Handling Different Types of Calls\n\nDay 5:  Skill Building, Client Services, and Telephone Etiquette\nSkill building using all techniques and information from the week; serving the public, dispatch, law enforcement, fire and EMS; doing the job well and politely, making all of us look good!\n \n\n \Location:\nVirtual Classroom\n\n,
X-ALT-DESC;FMTTYPE=text/html:Basic 40-Hour Dispatch School<br /><br />08/24/20 08:00 AM EST - 08/28/20 05:00 PM EST<br />Description:<br />This course will utilize a virtual classroom with LIVE instruction and an interactive virtual classroom with two-way audio and video interaction amongst participants and the instructor(s). &nbsp;This is a great way to participate in a MACNLOW course while avoiding travel and travel-related expenses as well as maintaining the health and safety of students and instructors. &nbsp;<br />
<br />
MACNLOW&rsquo;s Basic 40-Hour Dispatch School&nbsp;utilizes a unique and practical combination of lecture,&nbsp;personal assessment, small group exercises, skill-building exercises, and role play to cement learning.&nbsp;Our instructors for this course are all highly-qualified, experienced dispatchers or dispatch supervisors.<br />
<br />
<strong>Day One:&nbsp;&nbsp;Welcome to Dispatch</strong><br />
Duties and Responsibilities, Dispatcher Roles, Technology, Integrity and Responsibility<br />
<br />
<strong>Day T</strong><strong>wo:&nbsp;&nbsp;Professional Interpersonal Communications</strong><br />
DiSC Behavioral Profile, Listening Techniques, Call Control Skills, Stress Handling Techniques<br />
<br />
<strong>Day 3:&nbsp;&nbsp;Radio Communications</strong><br />
Police/Fire/EMS calls, Emergency v Non-Emergency calls, Interoperability, Incident Command&nbsp;<br />
<br />
<strong>Day 4:&nbsp;&nbsp;Call Intake and Call Handling</strong><br />
Key Questions - the 6 Ws, Call Sequencing and Clarifying, Over-Rating or Under-Rating the Call,&nbsp;Caller Empathy, Handling Different Types of Calls<br />
<br />
<strong>Day 5:&nbsp;&nbsp;Skill Building, Client Services, and Telephone Etiquette</strong><br />
Skill building using all techniques and information from the week; serving the public, dispatch, law enforcement, fire and EMS; doing the job well and politely, making all of us look good!<br />
&nbsp;<br />
<br />
&nbsp;<br />Location:<br />Virtual Classroom<br /><br />,  
PRIORITY:3
TRANSP:TRANSPARENT
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DESCRIPTION:Reminder
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